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Product Support Information:

PRODUCT SUPPORT:

Pearson Education provides only "technical" product support relating to installation problems with CD's accompanying our textbooks.

NOTE: If at any point while installing the software supplied on this CD, you are presented with an error message that states you do not have the correct privileges or permissions to install the software, you will need to log off and then log on as a user that has the correct permissions. If you are installing this software at a company, educational institution, or other organizational site, you may need to ask your system administrator for assistance or for an appropriate password.

Updates to this software and documentation can be found at...

www.prenhall.com/tanenbaum

URLS FOR "TECHNICAL" PRODUCT SUPPORT ASSISTANCE:

http://247.prenhall.com/ - FAQ's for the CD's accompanying our textbooks are found at Prentice Hall 24/7 website.

SPECIAL NOTES REGARDING ASSISTANCE:

• We are unable to assist with homework questions, including how to program, compile and run a program, or solutions.
• The software tools accompanying our textbooks are provided as is. For questions regarding the operation of such software tools, visit the vendor Web sites.
• Support for this CD is not offered by the authors or the software vendors.
• If you believe that your CD media is defective, you may send it to Pearson Education for an exchange in order to receive a replacement CD. The new CD will only be sent upon receipt of the defective CD.

Send the defective CD, along with your name and address to:


Computer Science Editor
Pearson Education
1 Lake Street
Upper Saddle River, NJ 07458

Or send an email to disc_exchange@prenhall.com

CONTACT INFORMATION FOR PEARSON EDUCATION PRODUCT SUPPORT:

If you are having problems with this CD, please use one of the following technical support options.

Call: 1-800-677-6337
Monday through Friday
8am to 5pm Central Standard Time (USA)

You can also get support by filling out the web form located at...

http://247.prenhall.com/mediaform

Our technical staff will need to know certain things about your system in order to help solve your problems quickly and efficiently. If possible, please be at your computer when you call for support. You should have the following information ready:

• Textbook ISBN
• CD-ROM ISBN
• Corresponding Product and Title
• Computer Make and Model
• Operating System (Linux/Macintosh/Solaris/Windows) and Version
• RAM Available
• Hard Disk Space Available
• Graphics Card Type
• Sound Card Type
• Printer Make And Model
• Network Connection
• Detailed description of the problem, including the exact wording of any error messages

NOTE: Textbooks and CDs purchased used are not supported and are non-replaceable. To purchase a new CD contact Pearson Individual Order Copies at 1-800-282-0693.

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